All new guests to the salon require a patch test 48 hours prior to any chemical service. There are no exceptions, no patch test, no service. It is your responsibility to attend the salon at least 48 hours prior to your appointment for a patch test. Failure to do so will result in your appointment being cancelled and you may lose your booking fee. If you are an existing guest of the salon and haven't had a chemical service in 6 months you will require a new patch test. To book a service we require a 20% deposit for all clients. This can be paid online or in salon, we reserve the right to cancel any appointment that doesn't have a valid booking fee.

Please note any information you give us is strictly confidential and only used by our salon for the purposes of reminder messages or offers. Your information is stored securely in relation to GDPR and we will only contact you if you have given us permission to do so.

We know that things can pop up unexpectantly, but we respectfully ask for 48 hours notice of cancellation or rescheduling. Your booking fee is transferrable outside the 48 hour period, however if you cancel or reschedule your appointment within the 48 hour window your booking fee will be forfeited. Booking for large amounts of treatments then changing on the day will be seen as a late cancellation. As you can appreciate we have a business to run, so if a guest NO SHOWS their hair appointment we require 50% of the appointment value to cover for lost of income. No future appointments will be made until payment has been made. 

If you are over 15 minutes late for your appointment it may be rescheduled or cancelled, we will however do everything to accommodate you where possible. Please be respectful, any abuse towards our staff will not be tolerated. 

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If you are unhappy with a service that has been provided please get in touch with the manager by calling the salon or emailing contact@mlhair.co.uk. Please note complaints need to be raised with 72 hours of your appointment. We do not offer refunds, we respectfully ask you for the chance to rectify the situation if it is a fault of the salon.